FAQ's

Pre-Order Items
When purchasing pre-ordered items, you agree to a 6-8 week waiting period while the product is being made and shipped to you. There is a chance that products may be delayed since Covid-19 has thrown a monkey wrench into the flow of production worldwide. Please be patient with us. We will keep all of our customers updated on pre-ordered items via Instagram. We want you to enjoy your new products just as much as you do! So again, please be patient with us.

Returns/Exchanges
There are no refunds or exchanges at this time. AlmaxRzz will not be held responsible for any items damaged in transit or stolen. If either situation occurs, please file a claim with the shipping carrier.

If the item was shipped defective, please email us a picture of the damaged item. We will assess the product and determine whether or not a refund will be processed.

If the item is defective, customers will pay the shipping cost when returning the item. This cost will not be refunded.

Shipping

Items In Stock
All items currently in stock are processed and shipped within seven business days. Please ensure your address is correct when filling out the shipping and billing information. If your order has the wrong shipping address, please email us as soon as possible and include your order number. We will try and fix it before the order goes out.

Pre-Ordered Items
Please give us time to get the product made and shipped. We strive to get your product to you as soon as possible, so please bear with us.

There will be a 6-8 week wait while our manufacturer makes our products. We will keep our customers posted on the status of pre-orders on Instagram — be sure to follow us!

Sale Items
All sales are final; no returns or exchanges on sale items. Please be sure to pick the correct size!

Returned Items
Please reach out to your bank if you have not received your refund. Sometimes the processing time can take longer than expected; please wait the full 7-10 business day waiting period. If you have not received the funds after this waiting period, email us at: info@almaxrzz.com